Attention of doubts or questions that may arise concerning installed products.
Collection of proposals and design of reports and labels.
Information about news and updates available for the products.
Updates when they involve additional actions.
E-mail service: the customer can contact the Technical assistance Dept. via e-mail to request product’s customizations and/or questions about changes in their production system. Call Center service: the assistance provides a telephone technical support service and training on products purchased by the customer. On-Line Remote Assistance Service: the Techn. Dept. will remotely connect to the customer's computer offering a quick troubleshooting.
Courses or seminars in the offices of Schnell Software.
Via conference call
Self-learning: From manuals that will be delivered to customers and videos that can be viewed through the WEB.
On-site training at the client's facilities.
Schnell Software technicians will travel to the client's installation if the client requires it to solve possible incidents, make updates or any service that the client needs. The on-site maintenance service will be billed for hours of work, allowances and travel on a budget.
Technical Management: Enrique Prats
Tel.: +34 976 30 19 17
Technical Department: Léo Dutra
Tel.: +55 12 9 82623700 / +55 47 3274 3134
Software Dept.: Francisco Tolosa
Tel.: +39 0721 878711