The most important goal of Schnell Software Support Department is the service. During the first year, this department assists customers who own Schnell Software products and for the following years if the customer requests a maintenance service, this is under payment. Support services offered to customers are:
  • Care doubts about installed products
  • Details about new products and updates
  • Perform updates involving further actions
  • Collecting proposals
  • Reports and customized labels
These services are carried out following different steps, divided into three groups:
  1. Remote Services Support and/or telephone number:
    • E-mail service: the customer can contact the Technical assistance Dept. via e-mail to request product’s customizations and/or questions about changes in their production system.
    • Call Center service: the assistance provides a telephone technical support service and training on products purchased by the customer.
    • On-Line Remote Assistance Service: the Techn. Dept. will remotely connect to the customer's computer offering a quick trouble shooting.
  2. Training service: the customer has to move to Schnell Software offices for on-site trainings.

  3. On-site service: Schnell Software technician will move to the customers’ factory for trouble shooting, updates or any service the customer needs. The maintenance service will later billed according to hours of work.

How to contact the Schnell Software Support Department ?

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