Support
The most important goal of Schnell Software Support Department is the service.
During the first year, this department assists customers who own Schnell Software products and for the following years, if the customer requests a maintenance service, this is underpayment. Support services offered to customers are:
Attention of doubts or questions that may arise concerning installed products.
Collection of proposals and design of reports and labels.
Information about news and updates available for the products.
Updates when they involve additional actions.
These services are carried out following different steps, divided into three groups:
Remote Services Support and/or telephone number:
E-mail service: the customer can contact the Technical assistance Dept. via e-mail to request product’s customizations and/or questions about changes in their production system. Call Center service: the assistance provides a telephone technical support service and training on products purchased by the customer. On-Line Remote Assistance Service: the Techn. Dept. will remotely connect to the customer's computer offering a quick troubleshooting.
Training service:
It implies:
Courses or seminars in the offices of Schnell Software.
Via conference call
Self-learning: From manuals that will be delivered to customers and videos that can be viewed through the WEB.
On-site training at the client's facilities.
On-site service:
Schnell Software technicians will travel to the client's installation if the client requires it to solve possible incidents, make updates or any service that the client needs. The on-site maintenance service will be billed for hours of work, allowances and travel on a budget.
How to contact the Schnell Software Support Department ?
Spain
Technical Management: Enrique Prats
Tel.: +34 976 30 19 17
E-mail: soporte@schnellsoftware.net
Brazil
Technical Department: Léo Dutra
Tel.: +55 12 9 82623700 / +55 47 3274 3134
E-mail: suporte@schnellsoftware.com.br
